Buyer support

bids&tenders is here when you need us. Our support services are second to none in the industry. Whether it's a general question or a support issue, we're always here to help.

 

The bids&tenders support system begins at implementation, and never stops. We offer assistance with: 

  • Onboarding and training of staff and vendors
  • Uploading and customizing of forms and templates
  • Posting and management of procurements 
  • Developing questions, bid requirements, and addenda
  • Email templates and customization
  • Ongoing updates to improve the system

Support is available through an advanced ticketing system, but if you're not sure about sending a ticket you can call or email our support staff for assistance.  

Support options

We strongly encourage submitting an online support request ticket to facilitate more efficient communication between you and our support team. Once you have a ticket, you are able to monitor your request and be notified of any status changes. If you are unsure about using the support system, email us and we can create a ticket for you. If you choose to call, please provide as much detail as possible so our support team can address the issue quickly. We are open Monday to Friday, 8 a.m. to 6 p.m., EST.

Email us

Send us an email and we will create a ticket and get back to you

Support portal

Sign in to our support portal and access information to help you with bids&tenders